Terms of Service

These Terms of Service (“Terms”) govern your use of the Novessa Digital website and services. By accessing our website, booking a demo, submitting a form, making a payment, or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Novessa Digital

Novessa Digital provides AI automation and workflow support services for immigration law firms, including:

• Web AI chatbot systems
• Email automation with human approval
• WhatsApp AI intake automation
• AI intake workflow design
• Appointment booking automation
• Workflow maintenance and optimization
• Future voice agent / AI receptionist services

Novessa Digital is not a law firm and does not provide legal advice.

2. No Legal Advice

Novessa Digital does not provide legal advice, legal representation, immigration advice, legal opinions, or attorney-client services.

Our AI systems are designed to support intake, lead capture, appointment booking, workflow automation, communication organization, and administrative efficiency.

All legal advice, legal decisions, client communication strategy, and professional responsibility obligations remain the responsibility of the law firm.

3. No Attorney-Client Relationship

Use of our website, demo form, Calendly link, email communication, automation services, or AI workflows does not create an attorney-client relationship between you, your clients, or Novessa Digital.

Communications with Novessa Digital are not attorney-client privileged.

4. Law Firm Responsibility

The law firm is responsible for:

• Reviewing and approving AI workflows before use
• Ensuring all client-facing communication complies with applicable law and ethics rules
• Reviewing AI-generated drafts before sending, where appropriate
• Supervising staff and technology used in the firm
• Ensuring that no unauthorized legal advice is given through automation
• Providing accurate information for automation setup
• Obtaining any necessary client consents
• Maintaining professional responsibility compliance

5. Services and Scope of Work

Specific deliverables, pricing, timelines, tools, integrations, revisions, and support terms will be confirmed through a written proposal, invoice, service agreement, or statement of work.

Website descriptions are general and do not guarantee that every feature will be included in every project unless expressly agreed in writing.

6. Pricing

Current standard pricing may include:

Web AI Chatbot

$1,500 setup fee + $500/month maintenance

Email Automation with Human Approval

$1,500 setup fee + $500/month maintenance

WhatsApp AI Intake Agent

$1,500 setup fee + $500/month maintenance

Complete AI Intake System Bundle

$3,500 setup fee + $1,000/month maintenance

WhatsApp/Meta usage fees, messaging fees, third-party tool fees, hosting fees, CRM fees, software subscriptions, and payment processing fees may be billed separately unless otherwise agreed in writing.

Novessa Digital may update pricing at any time. Existing clients will be governed by their signed proposal, invoice, or service agreement.

7. Payments

Payments are handled through separate invoices, bank transfer, PayPal invoice, Stripe invoice, or another agreed payment method after project scope is confirmed.

Setup fees are generally due before project work begins unless otherwise agreed in writing.

Monthly maintenance fees are billed monthly and continue until cancelled according to the agreed cancellation terms.

Late or failed payments may result in delayed work, suspension of maintenance, or suspension of services.

8. Refunds and Cancellations

Setup fees cover strategy, workflow design, configuration, integration, testing, and launch preparation. Once project work has started, setup fees are generally non-refundable unless otherwise agreed in writing.

Monthly maintenance may be cancelled with written notice according to the terms stated in the client’s proposal or service agreement.

If no separate cancellation period is stated, clients should provide at least 30 days’ written notice before cancellation.

9. Third-Party Platforms

Our services may depend on third-party platforms such as:

• Website hosting platforms
• Calendly
• PayPal
• WhatsApp / Meta
• Email providers
• CRM platforms
• Automation platforms
• AI model providers
• Calendar systems
• Analytics tools

Novessa Digital is not responsible for outages, pricing changes, data practices, policy changes, account restrictions, API limits, or service interruptions caused by third-party platforms.

Clients are responsible for maintaining their own third-party accounts, subscriptions, approvals, billing, and compliance unless otherwise agreed in writing.

10. WhatsApp / Meta Fees

For WhatsApp automation, WhatsApp/Meta conversation fees, messaging fees, phone number fees, verification costs, or related third-party charges are not included in Novessa Digital’s setup or monthly maintenance fees unless expressly agreed in writing.

These fees are billed separately based on usage, Meta pricing, provider pricing, and message volume.

11. AI Limitations

AI automation may produce inaccurate, incomplete, outdated, or inappropriate outputs.

Novessa Digital does not guarantee that AI-generated responses will be legally accurate, complete, or suitable for every situation.

Law firms must review and supervise AI systems, especially where client rights, deadlines, legal strategy, eligibility, immigration status, or sensitive facts are involved.

12. No Guarantee of Results

Novessa Digital does not guarantee:

• A specific number of leads
• A specific number of booked consultations
• Revenue increases
• Case conversions
• Legal outcomes
• Search rankings
• Advertising results
• Platform approval
• Error-free AI performance

Our services are designed to improve intake workflows and operational efficiency, but results depend on many factors outside our control.

13. Client Responsibilities

Clients agree to:

• Provide accurate business and workflow information
• Provide timely access to required tools and accounts
• Review and approve workflows before launch
• Avoid sharing unnecessary sensitive client data
• Maintain confidentiality of login credentials
• Comply with applicable laws, legal ethics rules, and platform terms
• Notify Novessa Digital promptly about errors, changes, or issues

14. Confidentiality

Novessa Digital will take reasonable steps to keep non-public client business information confidential.

However, clients should not submit confidential legal case information, privileged information, or sensitive client documents unless a secure process has been agreed in writing.

15. Intellectual Property

Novessa Digital retains ownership of its general methods, templates, processes, know-how, workflow structures, prompts, automation logic, internal documents, and reusable materials.

Clients receive the right to use the customized automation system created for their law firm according to the agreed service terms.

Unless otherwise agreed in writing, clients may not copy, resell, sublicense, distribute, or reverse engineer Novessa Digital’s systems, templates, or workflows.

16. Website Content

All content on the Novessa Digital website, including text, design, branding, graphics, service descriptions, and layout, is owned by or licensed to Novessa Digital.

You may not copy, reproduce, or use our website content without written permission.

17. Acceptable Use

You agree not to use our website or services to:

• Violate any law or regulation
• Send spam or deceptive messages
• Misuse AI automation
• Provide unauthorized legal advice
• Upload malware or harmful code
• Interfere with website or system security
• Abuse, reverse engineer, or resell our services
• Collect or process data unlawfully

18. Service Suspension or Termination

Novessa Digital may suspend or terminate services if:

• Payment is not made
• Required access is not provided
• The client violates these Terms
• The client misuses automation systems
• A third-party platform restricts access
• Continuing service creates legal, security, ethical, or operational risk

19. Limitation of Liability

To the maximum extent permitted by law, Novessa Digital will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost leads, lost data, or business interruption.

To the maximum extent permitted by law, Novessa Digital’s total liability for any claim will not exceed the amount paid by the client to Novessa Digital for the specific service giving rise to the claim during the three months before the claim arose.

20. Indemnification

You agree to indemnify and hold harmless Novessa Digital from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the services, violation of these Terms, violation of law, violation of third-party rights, or failure to properly review and supervise AI workflows.

21. Governing Law

Unless otherwise stated in a signed client agreement, governing law and dispute resolution will be specified in the client’s proposal, invoice, statement of work, or service agreement.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after changes means you accept the updated Terms.

23. Contact Us

For questions about these Terms, contact us at: