Privacy Policy

Novessa Digital (“Novessa Digital,” “we,” “our,” or “us”) provides AI automation and workflow support services for immigration law firms, including website chatbot automation, email automation, WhatsApp intake automation, and related client intake systems.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a demo request, book a call, make a payment, or communicate with us.

1. Information We Collect

We may collect the following types of information:

a. Contact Information

This may include your name, law firm name, email address, phone number, website URL, and other information you provide through our contact or demo request forms.

b. Business Information

We may collect information about your law firm, your intake process, your automation needs, your approximate lead volume, and the services you are interested in.

c. Scheduling Information

If you book a demo through Calendly or another scheduling tool, we may receive information such as your name, email address, selected meeting time, and any information you provide while booking.

d. Payment Information

Payments are handled through separate invoices, bank transfer, PayPal invoice, Stripe invoice, or another agreed payment method after project scope is confirmed. We do not process payments directly on our website and do not store payment card details.

e. Website and Technical Information

We may collect limited technical information such as IP address, browser type, device type, pages visited, and general website usage information through cookies, analytics tools, or similar technologies.

f. Communications

If you contact us by email, phone, WhatsApp, LinkedIn, or another communication channel, we may keep a record of that communication.

2. Please Do Not Submit Confidential Legal Information

Novessa Digital is not a law firm and does not provide legal advice.

Please do not submit confidential client information, case details, immigration documents, sensitive legal facts, or privileged information through our website forms, demo forms, or Calendly booking fields.

Any confidential or client-related data required for automation setup should only be shared through an agreed and secure process after project confirmation.

3. How We Use Information

We may use the information we collect to:

• Respond to your inquiries
• Schedule demo calls
• Understand your law firm’s automation needs
• Provide proposals, pricing, and service information
• Deliver AI automation and workflow support services
• Set up, test, maintain, and improve automation workflows
• Process payments and invoices
• Communicate with you about services
• Improve our website and services
• Maintain security and prevent misuse
• Comply with legal, tax, accounting, or regulatory obligations

4. AI Automation and Client Data

When Novessa Digital builds AI automation systems for a law firm, the law firm remains responsible for reviewing, approving, and supervising the use of those systems.

AI workflows may help collect information, draft responses, organize inquiries, qualify leads, or support appointment booking. However, AI-generated outputs should be reviewed by the law firm before being used in legal or client-facing communication, especially where sensitive matters are involved.

Novessa Digital does not provide legal advice, legal opinions, legal representation, or immigration law services.

5. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted third-party service providers who help us operate our business, including:

• Website hosting providers
• Scheduling tools such as Calendly
• Invoicing and payment providers used to issue separate invoices
• Email and communication tools
• Automation platforms
• Analytics tools
• Professional advisors, where necessary
• Legal or regulatory authorities, if required by law

These third parties may process information according to their own privacy policies and terms.

6. Third-Party Tools and Links

Our website may include links, embeds, or integrations with third-party tools such as Calendly, WhatsApp, LinkedIn, or other platforms.

We are not responsible for the privacy practices, terms, or security of third-party websites or services. You should review their privacy policies before using them.

7. Cookies and Analytics

We may use cookies or similar technologies to understand website performance, improve user experience, and analyze traffic.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Data Security

We take reasonable steps to protect information from unauthorized access, misuse, loss, or disclosure.

However, no website, online platform, email system, automation tool, or internet transmission is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary for business, legal, tax, accounting, operational, or service-related purposes.

If you want us to delete certain information, you may contact us at the email address below. We will review your request and respond as required by applicable law.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information.

If you are a California resident or located in another jurisdiction with privacy rights, you may contact us to make a privacy-related request. We will respond as required by applicable law.

11. International Data Processing

Novessa Digital may operate from India while serving law firms in the United States and other jurisdictions. Your information may be processed in countries outside your location, where privacy laws may differ.

By using our website or services, you understand that information may be transferred and processed internationally where necessary to operate our business and provide services.

12. Children’s Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children under 18.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or your information, contact us at: